This is a period of up to 24 hours where service may be active on both phones. No, you haven't fallen into a parallel universe, you're just experiencing Dual Service. We recommend backing up your contacts, voicemail, and text messages before transferring your number to T-Mobile. You definitely don't want to lose any important information. Multiple lines may take up to 10 days, but most multi-line requests are completed within six calendar days. What happens next? Number transfer timelines and expectationsĪ single line, wireless or landline, typically takes two business days or less, but can take up to 10 business days. We'll handle the heavy lifting from here.To make sure you don't miss any important calls or texts, your best bet is to wait to transfer your number until after you get your new device and SIM card.To transition smoothly, keep your old phone and old account active until your number is fully activated on your new T-Mobile account. Now you can start the transition to your new T-Mobile account.We recommend this method if you don't need to use you current phone until your new T-Mobile phone or SIM card arrives. Follow the number transfer instructions on the payment page at checkout. If you have a prepaid account that you'd like to transfer, come to one of our stores to begin the process.ĭo it online: Rather begin your transfer online? Of course you can. Go to a store: You can also go into one of our stores and get some face-time with one of our Mobile Experts. Give us a call: It's that simple! Give us a call at 1-80, and let us know that you're ready to make the switch! For Prepaid, call 1-87. Once you've had some serious retail therapy, let's take a look at your options to begin the transfer.Check out our Bring your own device program. Love your current device that much? That's fine, too. Check out our current Deals to find if there's anything that fits your needs. Looking for a deal? We've got you covered.Listen to this great news, there's no fee to transfer your number to T-Mobile, and it gets even better! With Carrier Freedom, T-Mobile will pay early termination fees or device payments for up to five lines that are currently under a postpaid contract with AT&T or Verizon.If this happens, we can give you a brand new number.
In rare instances, your number may not be eligible if we don't have a transfer agreement with your original service provider. Are you with us? Transfer your mobile or landline number to T-Mobile and join the Uncarrier!įirst, let's check eligibility.